Requirements Gathering and Analysis
- Collaborate with stakeholders to identify business needs and translate them into functional requirements for permitting, licensing, planning, and other community development systems.
- Document workflows, use cases, and areas for process improvement.
System Configuration and Implementation
- Lead software configuration to align with local government workflows, focusing on permitting, inspections, planning, and code enforcement processes.
- Serve as the subject matter expert on system functionality and best practices.
Stakeholder Engagement
- Act as a liaison between end-users, technical teams, and software vendors.
- Facilitate workshops, training sessions, and stakeholder meetings to ensure alignment and user adoption of the implemented solutions.
Project Leadership
- Provide leadership and guidance to team members during implementation phases.
- Support project managers with project timelines, deliverables, and risk management.