• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 17th Dec 2024

End-to-end IT service portfolio & catalog design/redesign covering below:
As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
Planning for future service
Re-engineering of service/offerings & respective workflows
Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
Integration & functional designing, user stories creation, wireframes
KPIs & reporting configuration
Build test scripts, functional testing, pilot training
Training material, trainings
Hand over to support, supporting OCM etc.
Implementation of redesigned service using ITSM tools like ServiceNow etc.
Identify automation opportunities and driving implementation of the same
Work closely with ServiceNow developers in Agile method to get redesigned service implemented