Tagcor

Servicenow

• Configuration/Customization of the ServiceNow system, including creating workflows and Catalog

configuration.

• Experience in developing ServiceNow OMT capabilities, configuration, Integration, Transform Map, REST

API Explorer, Workspace, Compensation workflow of Amend/Cancel, SLA, Jeopardy, Notification.

• Should be able to under how OMT capability works for compensation flow of Amend and Cancel journey

• Performs integrations using Custom API/KAFKA/Integration Hub/TMF Open APIs and process

automation using ServiceNow workflows covering Fallout and Jeopardy management.

• Support E2E Testing/UAT and deployment to the higher environments and initial instance set-up or

migration, if needed.

• Customize ServiceNow applications and facilitate rollout of new applications and modules and

configure Application UI, UI Builder and Configure Workflow

• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general

updates and configuration changes/requests.

• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the

ServiceNow system.

• Experience working with relational databases, domain separation.

• Experience integrating external systems with the ServiceNow using integration solutions, including

JDBC, REST, SOAP, LDAP, SSL, KAFKA, Midserver.

• Analyze the problem faced by the customer, participates in discussions with customer stakeholders to

understand the problem, gather further data as required from the customer to define and document

the problem and requirements.

• Candidate should possess Good Communication and Client interfacing skills. He/She should have cross

cultural working experience and should be able to work with multinational clients independently.