Extensive experience with ServiceNow or other Service Management tools (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
Strong presentation and communication skills
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities Should have participated in, and be familiar with project methodologies
15+ years of total experience
5-7 years of relevant experience in professional services or customer support operations
3-6 years of ITSM systems integration and/or implementation experience