ServiceNow Development and Customization:
Develop, design, and customize ServiceNow applications, modules, and workflows based on business requirements. Create custom applications, forms, fields, UI policies, business rules, and other components within the platform.
Integrations:
Design and implement integrations with third-party tools, systems, and services (e.g., APIs, web services) to ensure seamless data exchange across platforms.
Automation:
Develop and automate processes using ServiceNow’s workflow editor, orchestration, and other automation tools to improve operational efficiency.
Incident, Problem, and Change Management:
Implement and configure ServiceNow ITSM modules such as Incident Management, Problem Management, Change Management, and Request Management. Ensure smooth workflows and user-friendly interfaces.
User Interface Development:
Develop and optimize ServiceNow user interfaces (UI), including Service Catalog items, knowledge management pages, dashboards, and portals, ensuring a user-friendly experience.
Customization and Configuration:
Customize and configure ServiceNow to meet the specific needs of the organization, including form design, scripting, and user role management.
Scripting and Development:
Use JavaScript, GlideScript, and other programming languages to write business rules, client scripts, and custom server-side logic for enhanced functionality.
ServiceNow Upgrades and Maintenance:
Perform regular system maintenance, handle platform upgrades, and troubleshoot performance issues. Ensure that the platform stays updated with new features and patches.
Testing and Debugging:
Perform unit testing, integration testing, and debugging of code to ensure that it works as expected. Implement and follow best practices for code deployment and testing.
Collaboration and Documentation:
Collaborate with other IT teams, stakeholders, and business analysts to gather requirements and provide updates on development progress. Document technical processes, configurations, and any customizations made to the platform.
Support and Troubleshooting:
Provide ongoing support, troubleshoot issues, and resolve incidents within ServiceNow. Assist users and other IT staff with platform-related questions and issues.
Reporting and Dashboards:
Develop and manage reports and dashboards to provide business insights. Help users analyze service performance and operational data.