1.) Salesforce Admin certification (non-negotiable, do NOT submit if they don't have this)
- Salesforce.com Administrator certification required.
- Salesforce.com App Builder certification required.
- Salesforce.com Advanced Administrator certification required.
2.) Hands-on Salesforce experience as an admin or business analyst; preferably admin
The Expertise and Skills You Bring
- Bachelors or equivalent.
- Salesforce.com Administrator certification required.
- Salesforce.com App Builder certification required.
- Salesforce.com Advanced Administrator certification required.
- Salesforce.com Platform Developer 1 or another advanced consultant certification desired (If not held at start of role, expected within 6 months)
- 4+ Years application support.
- Strong Communication abilities
- Active listening skills and excellent written and oral communications skills are critical for interactions with our users.
- Strong Documentation skills are required to maintain our solution knowledge base and to share step-by step instructions with our users.
- Ability to empathize with customers and convey confidence while paying attention to detail.
- Organization and Prioritization
- Ability to multi-task in a fast-paced environment.
- Ability to prioritize work based on business impact and SLAs.
- Achieve results while preserving relationships.
- Technical Acumen
- Ability to troubleshoot, capture logs, and debug Salesforce solutions leveraging configuration and code.
- Ability to analyze trends and recommend improvements.
- Expertise working with Microsoft Excel functions (e.g. VLOOKUP)
- Experience with Salesforce.com or similar applications.
- Ability to understand relational databases.
- Experience with SQL.