• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 25th Dec 2024

Customer Support:

Respond promptly to customer inquiries via phone, email, or live chat.

Resolve customer complaints with patience and professionalism, ensuring a positive experience

Work closely with other departments to ensure a seamless customer experience.

Share customer insights and trends with the team to improve processes and offerings.

Technical Support:

Respond promptly to user-reported IT issues via ticketing systems, phone, or in-person support.

Diagnose and resolve hardware, software, and network connectivity problems.

Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.

Provide training to users on software applications and IT best practices.

Create and update user-friendly documentation for common issues and procedures.

Ideal Qualifications:

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience

1-3 years in a desktop support or IT help desk role

Strong knowledge of Windows and macOS operating systems.

Proficiency in troubleshooting hardware, software, and network issues.

Familiarity with Active Directory, Microsoft Office Suite, and IT ticketing systems.

Excellent communication and customer service skills.

Ability to prioritize tasks in a fast-paced environment.

Certifications (Preferred):

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation