• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 27th Dec 2024

Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.

Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.

Creative thinking of user’s conversational journey with a bot.

Thinking of different ways in which a user can speak with a Human or Bot agent.

Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.

Develops mockups, flows, redlining and other creative prototyping related items.

Operates with a customer first mindset and designs client centric experiences end-to-end to solve inquiries

Introduction to KORE.ai, Smart Assist, IVR Technologies

Familiarity with chatbots, voice enabled devices, or other conversational channels.

Storyteller and editorial mindset with an ability to predict audience preferences

Conversation Journey building experience mandatory

Experience on Kore.ai, Rasa, Google Dialog flow is preferred.