Plan, organize, prioritize, and manage multiple initiatives across the project team.
Manages submission and tracking of system defects and change requests related to assigned system components.
Manages processes and timelines in a manner necessary to meet program office specifications, and/or state or federal compliance requirements.
Provides regular status reports for projects and/or tasks as assigned.
Manages work addressing data quality needs identified by the program office and federal compliance needs.
Reviews user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities.
Responsible for compliance with standards and procedures specific to assigned initiatives.
Maintain a comprehensive understanding of current Federal reporting requirements related to assigned tasks.
Maintain a comprehensive understanding of State reporting requirements related to assigned tasks.
Co-manages review and approval of annual county IT Grants and quarterly budget submissions.
Anticipate issues and proactively address them. Identify and track issues, and report issues using the appropriate chain of command.
Build and maintain relationships with key stakeholders and customer representatives.
Provide support to business operations and end users for software applications regarding business operations and data quality.
Investigates potential data quality related concerns, and makes recommendations for corrective action as needed.
Communicate professionally, clearly, and effectively with stakeholders.
Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors.
Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are anticipated to be migrated to Azure in the near future), and Microsoft Test Manager (MTM).
Conduct meetings and/or follow-up sessions with stakeholders as needed in order to gain necessary detailed understanding of relevant business processes.
Able to use the incident reporting system for incident and request tracking and processing as needed.
Prepares status reports and updates task plans to ensure progress of key tasks is tracked and available to Division Leadership when needed.
Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned.
Able to develop and facilitate presentations in-person and/or virtually as assigned.
Able to develop responses to public/media/stakeholder/federal inquiries as assigned.