1. Requirements Gathering & Analysis
- Collaborate with business stakeholders to elicit, analyze, and document detailed business and system requirements.
- Translate high-level business needs into functional specifications and technical requirements.
- Use techniques such as process mapping, flowcharts, and data modeling to document current and future state systems.
- Analyze system processes and identify areas for automation, optimization, and improvement.
2. Technical Collaboration
- Work with development and architecture teams to ensure the proposed solutions align with technical and business objectives.
- Partner with software engineers, database administrators, and other technical teams to deliver high-quality solutions.
- Provide input on system design, including API integrations, data flow diagrams, and overall system architecture.
- Collaborate with QA teams to define test scenarios and ensure proper system testing, including user acceptance testing (UAT).
3. Systems Implementation & Support
- Assist in system design, configuration, and implementation of new applications or enhancements.
- Act as a liaison between technical teams and end-users during the system development lifecycle.
- Support system integration initiatives, including APIs, third-party tools, and enterprise applications.
- Troubleshoot issues, analyze root causes, and provide solutions for technical problems post-implementation.
4. Data Analysis & Reporting
- Analyze and interpret large datasets to identify trends, patterns, and opportunities for improvements.
- Develop queries using SQL to extract and analyze data from various systems and databases.
- Create reports, dashboards, and insights using tools like Power BI, Tableau, or similar.
- Ensure data integrity, accuracy, and consistency across systems.
5. Documentation & Communication
- Develop and maintain detailed documentation, including business requirements documents (BRD), functional specifications, user stories, and workflows.
- Conduct stakeholder presentations, system demonstrations, and project updates.
- Prepare training materials and user manuals to ensure successful adoption of new systems or features.
6. Project Management Support
- Collaborate with project managers to define project scope, timelines, and deliverables.
- Participate in Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives) and contribute to backlog grooming.
- Track project progress, identify risks, and work towards resolving blockers with cross-functional teams.