Provide day-to-day production support for SAP FICO/R2R modules.
Monitor the ticketing system for new SAP FICO/R2R-related tickets, ensuring timely resolution.
Serve in a team leader capacity with large-scale platform testing (SAP, Ariba, Vertex, Black Knight, etc.)
Lead the implementation, build-out, or expansion of automated testing tools
Coordinate and schedule testing programs with project and program teams
Reporting testing outcomes to project stakeholders
Coordinating the work of 3rd party Quality Assurance teams
Perform quality and testing audits across the various IT functions to ensure quality and testing standards, procedures and methodologies are being followed properly and consistently
Identify, recommend, and implement process improvement opportunities for quality assurance programs
Review 3rd party testing programs to ensure quality and compliance standards with practices
Understand various programming languages (ABAP, Java, C#, Perl, Python, etc.) and deployment tools such as Turnover, QGM/Solution Manager, as well as devOps and CI/CD practices
Identify test data requirements and work with other teams as needed to create and maintain test data
Execute tests, both manual and automated, including documentation of test results and defects, and assist in defect troubleshooting and resolution
Assist in the implementation and maintenance of software testing tools
Create, run, and maintain reports to measure and track testing metrics
Update problem tickets to keep users informed of ticket resolution progress.
Participate in client requirements gathering sessions as required.
Offer SAP best practice solutions to meet user needs.
Contribute to the preparation of SAP FICO/R2R test cases and execution of testing cycles with business stakeholders.
Lead tracking and monitoring of production support issues, enhancement deadlines, and escalations pertaining to SAP FICO/R2R solutions.