US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 20th Jan 2025
● As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process.
● Perform Transaction monitoring of the select processes
● Record and consolidate QC scores on a timely basis, identify Root causes appropriately
● Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals
● Record CAPA and ensure learnings are shared to the team and
● Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met
● Prepare QA scorecards and conduct Coaching & Feedback reviews [weekly, monthly and quarterly]
● Identify overall and analyst level sample size based on historical performance
● Conduct timely review and prepare Monitoring Improvement plan
● Tracking and measuring the transaction monitoring compliance against the sampling target
● Identify areas of process improvement through the monitoring process
● Ensure Process/Product updates are communicated to analyst
● Own and contribute to the management of Complaint/Issue tracking, resolution and analysis.
● Sharing the required deliverables to client/internal stakeholders on-time
● Identify the failure modes or pain points in the process and contribute to creating mitigation plan
● Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA
● Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc.