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US Citizen
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Green Card
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EAD (OPT/CPT/GC/H4)
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H1B Work Permit
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Corp-Corp
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W2-Permanent
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W2-Contract
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Contract to Hire
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UG :- - Not Required
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PG :- - Not Required
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No of position :- ( 1 )
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Post :- 23rd Jan 2025
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers 3 Years
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 3 Years
- Image or provision new equipment hardware & provide to customer 3 Years
- Use strong organizational skills to track onboarding & shipping activities based on customer requests. 3 Years
- Follow asset management processes to ensure proper customer billing 3 Years
- Document work activities in ServiceNow 3 Years
- Testing Intune processes for Tier 3 team & providing feedback 3 Years
- Install software following security & internal processes 3 Years
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust 2 Years
- Work with vendors on warranty cases
- Work on special projects as needed