• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 31st Jan 2025

Collaborate with the ServiceNow development team to understand platform customizations, integrations, workflows
• Create, maintain, and enhance Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Assist in troubleshooting and analyzing platform issues, incidents, and requests as needed.
• Administer ServiceNow instances, including user management, data import/export, performance monitoring, and scheduled maintenance.
• Investigate and document technical processes, configurations, and customizations within the ServiceNow platform.
• Develop and maintain comprehensive technical documentation, including system design specifications, configuration guides, and developer notes.
• Create and update user manuals, training guides, and knowledge articles for various audiences, including end-users, administrators, and technical teams.
• Ensure that all documentation meets organizational standards, follows best practices, and is version-controlled.
• Regularly review and update technical documentation to reflect changes in the platform, including new releases, upgrades, and customizations.