Tagcor

NETWORK ADMINISTRATOR

- Act as the SME for Zscaler and VPN solutions, focusing on end-user support, troubleshooting connectivity issues, and improving user adoption.

- Develop and deliver Udemy-based video training for Zscaler to educate and upskill the team.

- Create knowledge base articles, installation guides, and troubleshooting documentation for supporting Zscaler at the end-user level.

- Work closely with the security team, who maintain the Zscaler backend infrastructure, to escalate and resolve issues efficiently.

- Build and maintain Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances in an enterprise environment.

- Develop and maintain PowerShell scripts to automate administrative tasks and enhance system efficiency.

- Analyze Windows Event Logs to troubleshoot Windows desktop issues, identifying root causes of system and application errors.

- Review and interpret logs from SIEM solutions to support security investigations and system diagnostics.

- Support enterprise Windows 10 and Windows 11 desktop environments, ensuring seamless deployment and security compliance.

- Contribute to team training initiatives, mentoring staff, and improving knowledge-sharing processes.

- Assist with scaling enterprise solutions, including new technology rollouts and process improvements.

- Provide high-quality customer support, ensuring a positive end-user experience.

- Work on service tickets, providing remote and occasional onsite support for agency locations when issues cannot be resolved remotely.