-Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and agency goals.
-Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving agency mission requirements.
-Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
-Strong experience delivering Salesforce training, to include the development of training materials, presentations, and train-the-trainer services.
-Act as the Salesforce Subject Matter Expert familiar with all functional and technical aspects of the Salesforce platform and able to communicate these aspects to both technical and non-technical staff.
-Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives and innovate ways to meet mission goals successfully.
-Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances.
-The ability to effectively communicate technical terms and concepts to a non-technical audience.
-Self-motivated and creative.
-Extremely strong written and verbal skills.
-Proficient with Apex, Salesforce Lightning, VisualForce, Native, MySQL and JavaScript Preferred.
-Salesforce Developer Certification.
-The ability to integrate Salesforce applications with applications built on other platforms and written in different coding languages.
-Evaluate existing CRM and case management processes and determine potential Salesforce-enabled enhancements.
-Oversee solutions design and delivery, including integration with existing architecture.
-Identify opportunities for CRM and Einstein Analytics automation.
-Collaborate with business application owners to advance development of key market tools.
-Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
-Collaborate with various internal departments, to ensure Salesforce environment supports internal needs relating to functionality and performance.