• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 14th Feb 2025

·Knowledge of Major/Minor Incidents, and the differences each represent and Prioritization – level proficient

·Root cause analysis understanding and 5 Whys logic familiarity – level expert

·Experience as a Problem Manager in the past – level expert

·Have conducted post incident reviews in the past – level expert

·Analysis of Performance Metrics in an IT Organization previously – level expert

·ServiceNow:  Incident/Problem/Change Module – level expert

·ServiceNow Reporting – level expert

·Excel – level expert

·PowerPoint – level proficient

·MS Word – level proficient

·Technical Data Analysis – level expert

·Trending of Data – level expert

·Technical aptitude (understanding of data IT infrastructure) – level expert

·Meeting facilitation with executive leadership – level expert

· Meeting facilitation with mid-level management – proficient to expert level