Working directly with customers in our agencies to gather and document business requirements needed to comply with established policy and procedures within the organization
Gathering, preparing, and submitting information and documentation to the various security, legal and administrative approvers required in the process
Meeting with a diverse group of stakeholders, to include legal, business, and security teams, to help ensure timely processing and approval of business requests
Reviewing, interpreting, and providing input on contract agreements and other business related contractual documents
Collaborating with vendors ensuring clear communication of Commonwealth requirements and cloud use documentation where required
Researching whether there is already a current solution in use in the Commonwealth that would meet the documented business needs
Providing general guidance to our customers on the business approval process and its underlying policies and processes
Overall tracking and managing of the backlog of requests
Facilitating any requests for additional information that may arise during the approval process
Serving as an overall point of contact and subject matter expert for both agency and delivery center staff