Proven consulting experience as a key technical resource leading the development and delivery of Service Catalog and ITBM solutions in client environments
Expert level proficiency in ITBM produce line including current ITBM certification(s)
Expert knowledge of the ServiceNow ITBM Products; PPM, Demand Management, Resource Management, Timecard Management, Agile, SAFe, APM, Financial Management, CMDB, and Common Services Data Model
Knowledge of industry and domain frameworks leveraged for IT Business Management
Experience with key technologies relevant to ServiceNow integration solutions including: Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
Excellent interpersonal skills, customer centric attitude, and situational awareness
Outstanding verbal, written and presentation skills
Strong ownership, accountability, and attention to detail in all work efforts
Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum