Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
- Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.
- Develops and Manages Communities
- Proactively seek out and identify needed system changes.
- Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
- Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
- Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.
- Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
- Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
- Thoroughly unit test development deliverables and participates in business user acceptance testing
- Validates test cases and results against requirements.
- Develops complex, macro driven reports to summarize system information for Senior Management.
- Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
- Assist with migration from older systems/processes into Salesforce.com.
- Import data as appropriate using Salesforce tools like Data Loader
- Log, troubleshoot and resolve system problems.
- Monitor and manage exception logs for back-end system integration with SFDC.