4-5 years of IT applications experience as a Business Analyst
At least 2 years of experience supporting a benefits management program’s eligibility management processes
Demonstrated understanding of complex information workflows through a Content Management Solution to publish sensitive information
Demonstrated ability to analyze and synthesize business requirements
Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
Excellent communication & negotiation skills and experience in supporting technical and non-technical staff
Strong background in developing trust and confidence in relationships with stakeholders and cross-functional teams; experience coordinating and fulfilling requests for internal/external changes
Demonstrated expertise in information systems, business operations, requirements analysis, and integration/design of solutions.
The candidate must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including flexibility to perform in an ever-changing work environment.
The candidate must be energetic, driven, and committed to project success while working under tight time constraints and pressure.
Advanced knowledge of Microsoft Office and SharePoint, knowledge of collaborative tools (e.g., Teams, Zoom), and JIRA
Must have working knowledge of Agile SDLC processes