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• Post :- 25th Feb 2025

Gather more information about tickets -Routing to Correct Team -Follow up with Customer -Metrics in Remedy (SLA, OLA, KPI) Reviewing Server logs for errors Follow up with Vendor TicketsProvide ideas on where to eliminate repetative work; Identify infrastructure consolidation and retirement as feasibleServer administration, Scripting , Cybersecurity toolset and basic fundamentals, Patching, OS Upgrades, Complex troubleshooting, System enhancements