Monitor and manage held emails in Mimecast as part of anti-phishing triage.
Conduct M365 quarantine monitoring and manage WhatsApp notifications/broadcasts.
Perform print server checks, manage printer listings, and track printer toner levels.
Assist with inventory management, including tracking systems in Absolute Computrace.
Analyze, troubleshoot, and resolve system hardware, software, and light networking issues.
Participate in ongoing desktop and Azure cloud-related projects, collaborating with our Infrastructure and Cybersecurity team to deliver on initiatives.
Enroll and manage iPhones using Microsoft Intune.
Conduct desktop and server builds, install operating system software, apply patches, and perform upgrades.
Track systems alerts, perform weekly systems checks, read logs, and process escalations.
Research and resolve complex problems that other help desk levels cannot resolve.
Assist the support desk and infrastructure team with diagnosing long-term problems, finding workarounds, and identifying root causes.
Analyze and identify trends in issue reporting and devise preventive solutions.
Assist with H&F Directory/Active Directory concerning personnel changes.
Utilize PowerShell to manage permissions for mailboxes, calendars, and contacts.