Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment. Additional preferred qualifications are:
Hands-on with ServiceNow and ability to train rest of the team for various technical roles(SystemAdmin, Developer, Implementation Specialist..) required for ServiceNow implementation.
Must have experience with ITBM (PPM) and Service Portal
Advanced experience in ITBM, PPM, ITSM, ITOM, CMDB, Orchestration, HRSD, CSM and Scope Applications
Experience with other ITSM software (BMC, HP,etc.)
ServiceNow e-bonding with proprietary or custom develop solution.
Strong presentation and communication skills
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
Should have participated in, and be familiar with project methodologies
5-7 years of relevant experience in professional services or customer support operations
3-6 years of ITSM systems integration and/or implementation experience