3+ years of experience in technical writing, preferably in a cloud-based or software development environment.
Strong understanding of file transfer protocols, migration from Mainframe/On-prem to Cloud, cloud technologies (AWS preferred), DevOps concepts, and software development processes.
Experience working with engineering teams to document APIs, infrastructure, and technical workflows.
Proficiency with documentation tools such as Confluence, Markdown, GitHub Wiki, and Microsoft Word.
Ability to write clear, structured, and concise documentation for both technical and non-technical audiences.
Experience with diagramming tools (e.g., Lucidchart, Visio, draw.io) to create architecture and process flow diagrams.
Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.