Manual Testing Experience: Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing). Experience in validating change requests, enhancements, and bug fixes. Writing test cases, test scripts, and test plans based on business requirements
Bug Tracking & Reporting: Experience with defect tracking tools like Jira. Ability to log, track, and prioritize defects effectively.
Test Data Management: Understanding of test data creation and working with datasets for validation. Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud. Basic API Testing Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds.
Marketing Cloud Testing: Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud. Checking personalization, dynamic content, and A/B testing setup. Understanding data extensions, segmentation, and audience targeting.
Service Cloud Testing: Testing case management, automation rules, workflows, and process builder flows. Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules.
Experience Cloud Testing: Testing customer portals, self-service communities, and authentication workflows. Verifying access control, profiles, and role-based security settings.
Salesforce Configuration & Navigation: Understanding of standard and custom objects, fields, validation rules, and page layouts. Experience testing Lightning components and Visualforce pages. Basic SOQL Knowledge Familiarity with Salesforce Object Query Language (SOQL) to validate records in databases.