Demonstrates advanced knowledge of pricing and membership agreements
- Ability to review complex legal agreements and identify needed action items
- Analyze supplier contract bid awards to determine appropriate system hierarchical position to ensure accurate customer access
- Manage most complex supplier and customer pricing agreements
- Review and analyze supplier and customer contracts to ensure Company is compliant with agreements
- Determine appropriate member access to contract pricing based on required customer criteria
- Manages a portfolio of assigned suppliers and customers to ensure updates to pricing and member access are accurate; takes action to resolve discrepancies
- Works cross functionally to ensure Strategic and Intercompany pricing needs are met; takes corrective action as needed
- Assists in the SME review of partner agreements to ensure proposed language is in the best interest of the business
- Works cross functionally to ensure timely and accurate implementation of new and amended agreements related to contract pricing and membership
- Analyzes pricing and membership data to identify trends and gaps; actions as needed
- Reviews escalated issues and takes appropriate action to resolve
- Coordinates new team member training and evaluates member progress
- Reviews Credit and Debit requests for validity and accuracy
- Reviews team's submitted reports to ensure any needed corrective action was taken
- Partners with business intelligence team to create and maintain team reports
- Assigns incoming requests to team work queue to appropriate representative
- Identifies opportunities for process and/or system enhancements
- Works collaboratively on projects to identify solutions and process improvements
- Researches escalated supplier and customer pricing and membership claims and takes corrective action within established timelines
- Provides training and ongoing support to team members; shares knowledge and best practices
- Works collaboratively on projects to identify solution and process improvements