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Salesforce Business Analyst

3+ years of experience in business analysis, including demonstrated success in owning and delivering business process improvements.
3+ years of experience with the Salesforce platform.
Scrum Master and Salesforce Administrator certifications preferred.
Experience working with Agile teams and using tools such as Jira, Confluence, Service Now, etc.
Able to solve complex problems and successfully manage ambiguity and unexpected change.
Strong verbal and written communication skills to effectively interact with stakeholders.
Ability to analyze complex business problems and develop effective solutions.
Experience working in cross-functional teams and managing stakeholder relationships.
Must be able to work independently, with minimal oversight.
Strong analytical skills, follow-up capability, and problem-solving ability.
Proven analytical and problem-solving abilities.
Strong interpersonal and oral communication skills.
Ability to present ideas and solutions in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.