Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
Producing training materials and multimedia materials used to train users in the use of the design software.
Serving as primary support liaison between Bentley and users.
Occasionally traveling to user sites to perform training and consulting.
Conveying user feedback to product development staff. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
Possessing thorough knowledge of the companys products and other applications used by users.
Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Keeping users informed of how and when problems are resolved.
Being involved in any additional follow-up, testing, and troubleshooting.