• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 26th Mar 2025

      •     Architect seamless transitions between IVR and live agents, ensuring that customer context is preserved and efficiently surfaced to the specialist.

      •     Solve integration gaps where information transferred to the agent does not extend across other applications, leading to inefficiencies in call handling time.

      •     Implement deep linking solutions that allow data to flow between voice interactions and various applications used by the specialist.

      •     Leverage Q in Connect to enhance agent assist capabilities, providing real-time insights and automation to streamline customer interactions.

      •     Optimize agent experiences by reducing repetitive questioning and streamlining the customer handoff process.

      •     Drive innovation in contact center automation, ensuring smooth transitions between self-service and live assistance.