Translate client business requirements into specific system, application, or process designs with integrated financial modeling for large-scale, complex technical solutions.
Analyze customer service requirements and design tailored service solutions to meet objectives.
Serve as the primary expert in constructing solutions, including creating scope documents, risk profiles, and associated financials.
Maintain extensive knowledge of industry trends and internal services to design top-tier service solutions.
Develop detailed solutions that incorporate processes, technologies, and staffing plans for customer sales opportunities.
Conduct risk assessments and create remediation plans for complex service proposals.
Participate in building comprehensive financial models that align with service proposals.
Draft Statements of Work (SOW) or similar documents using available automation tools to create precise deliverables outlining processes, technology, staffing, and project management for proposed solutions.
Act as a Trusted Expert Advisor and Subject Matter Expert for technical services, providing guidance and support to both internal and external stakeholders.
Adhere to all organizational Standard Operating Procedures regarding cost modeling, approvals, reviews, and associated workflow requirements.