Conduct in-depth requirements gathering sessions with stakeholders to understand business needs and translate them into clear, actionable user stories and functional specifications.
Analyze and document complex business processes and workflows.
Ensure requirements are aligned with Salesforce best practices and platform capabilities, specifically related to Salesforce Service Cloud, Experience Cloud, and Core Salesforce features.
Experience in Salesforce CMS( Content update)
Experience in Salesforce implementation projects span across different regions and global markets and languages
Handled Data Integrations in Salesforce Implementation projects
Experience in Agile methodology , story grooming, release, sprint backlog prioritization
Team Mentorship:
Assign tasks, monitor progress, and ensure timely delivery of deliverables.
Conduct regular team meetings and provide feedback.
Salesforce Expertise:
Demonstrate deep understanding of Salesforce platform features, including Salesforce Service Cloud, Experience Cloud, Aura, LWC, Flows, SF CMS and Apex, Data access, limits, sharing, Data Integrations etc.
Collaborate with developers to ensure requirements are accurately implemented.
Stay up-to-date with the latest Salesforce releases and features.
Documentation and Communication:
Create and maintain comprehensive documentation, including user stories, acceptance criteria, process flows, and data models.
Communicate effectively with stakeholders, including developers, QA engineers, and client leads.
Provide regular status updates and reports to project management.
Client Collaboration:
Work closely with client leads to prioritize tasks, review tickets, and obtain approvals.
Act as a liaison between the client and the development team.
Process Adherence:
Adhere to established SDLC processes, coding standards, and best practices.