US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 31st Mar 2025
• Troubleshooting and Issue Resolution: Diagnosing technical issues reported by customers regarding Oracle ERP modules, including data errors, system crashes, configuration problems, and integration issues.• Customer Interaction: Responding to business inquiries via email, and ticketing systems, clearly explaining complex technical concepts to non-technical users.• Log Analysis: Reviewing system logs and error messages to identify root causes of problems.• Configuration Management: Assisting with configuration changes within Oracle ERP modules to address specific client requirements.• Patch Management: Applying updates and patches to Oracle ERP systems to resolve known bugs and security vulnerabilities.• Knowledge Base Management: Contributing to the internal knowledge base by documenting solutions to common issues and best practices.• Escalation Management: Identifying complex issues that require escalation to senior technical support engineers or development teams.• Training and Support: Providing basic training to customers on Oracle ERP functionalities and usage.