1. Vendor Coordination & Implementation Support
- Serve as the primary point of contact between the client and vendor during platform onboarding.
- Facilitate a structured rollout across all participating counties.
- Support requirement gathering, troubleshooting, and process refinement for county onboarding.
2. Stakeholder Engagement
- Ensure clear communication and alignment of expectations across stakeholders.
- Identify and document key contacts, technical resources, and system capabilities.
- Conduct regular meetings, workshops, and status updates to track project progress.
3. Technical Integration & Platform Interfacing
- Support stakeholders in integrating with the new platform, including file uploads, configurations, and API use.
- Work with stakeholders to understand their existing systems and liaise with technical teams to align data formats, transmission methods, and security protocols.
4. Project Coordination & Execution
- Develop and maintain a detailed project plan, ensuring timely task execution and milestone tracking.
- Track and mitigate risks, escalating issues as needed to maintain project continuity.
- Coordinate testing, training, and knowledge transfer activities for users.
5. Process Documentation & Reporting
- Maintain comprehensive documentation of onboarding processes, technical workflows, and county-specific configurations.
- Provide regular reports and updates to agency leadership on project status, risks, and key decisions.
- Capture lessons learned throughout the project lifecycle.
6. Issue Resolution & Troubleshooting
- Act as a liaison between stakeholders and the vendor to resolve onboarding challenges and technical issues.
- Facilitate troubleshooting sessions and document resolutions for recurring issues.
- Ensure compliance with IT security and data governance policies.
7. Change Management & Communication
- Develop clear communication plans to keep stakeholders informed of project changes and expectations.
- Support stakeholders in adapting to new processes and minimizing disruptions.
- Provide training and reference materials to ensure successful adoption.