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• No of position :- ( 1 )

• Post :- 4th Apr 2025

• We are seeking a passionate and technically skilled Machine Learning Support Engineer to join our team and focus on providing exceptional support to our developer community using our On-Device Machine Learning (ODML) technologies.

• This role will be centered around actively engaging with developers on open forums like GitHub, Stack Overflow, and our company's community platforms.

• You will be responsible for troubleshooting issues, providing guidance on best practices, and contributing to the improvement of our ODML tools and documentation.

• Your primary goal will be to ensure developers have a positive experience and are successful in building their applications with our ODML platform. Hands-on Coding in C++/Python experience at production level is preferred.

Developer Support & Community Engagement:

• • Actively monitor and respond to developer questions and issues on open forums like GitHub, Stack Overflow, and our company's community platforms.

  • Provide timely and accurate solutions to developer inquiries related to ODML model deployment, optimization, and integration.

  • Triage, reproduce, and thoroughly investigate complex ODML-related issues reported by developers.

  • Create and maintain helpful documentation, tutorials, and examples to assist developers in using our ODML tools and platforms.

  • Proactively identify common developer pain points and propose solutions to improve the developer experience.

  • Contribute to the creation of a strong and supportive developer community around our ODML technologies.

• Issue Resolution & Escalation:

  • Thoroughly diagnose and resolve technical issues related to ODML models, frameworks (e.g., LiteRT, TensorFlow Lite, Core ML), and deployment environments.

  • Reproduce developer issues locally and create clear and concise bug reports for the engineering team.

  • Escalate complex issues to the appropriate engineering teams, providing detailed information and context.

  • Track and manage bug fixes and feature requests, communicating updates to the developer community.

  • Collaborate with engineering to identify and implement solutions for recurring issues.

• Documentation & Knowledge Sharing:

  • Contribute to the development and maintenance of comprehensive documentation for our ODML tools and platforms.

  • Create and update troubleshooting guides, FAQs, and knowledge base articles.

  • Develop sample code and examples to demonstrate best practices for ODML model deployment and optimization.

  • Share your knowledge and expertise with the team and the wider developer community through blog posts, webinars, and conference presentations (optional, but desirable).

• Product Improvement & Feedback:

  • Gather and analyze developer feedback on our ODML tools and platforms.

  • Identify areas for improvement in our documentation, tooling, and APIs.

  • Advocate for developer needs and priorities within the company.

  • Work closely with product and engineering teams to prioritize bug fixes and feature requests based on developer feedback.

  • Create reports and newsletters with feedback summary in regular cadence as per the business goals.