Tagcor

Service Now

Collaborate with the ServiceNow Architect to design and implement scalable and efficient ServiceNow solutions.
Lead the technical team in configuring and customizing ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and SecOps.
Oversee development activities, including scripting (JavaScript, Glide API), workflows, business rules, UI policies, and automation.
Work closely with stakeholders to gather requirements, define project scope, and provide technical recommendations.
Ensure integration of ServiceNow with third-party applications, cloud platforms (AWS, Azure), and enterprise systems.
Drive CMDB and Discovery implementation, ensuring accurate asset and service mapping.
Troubleshoot complex issues, conduct root cause analysis, and ensure system stability and performance.
Provide technical leadership, mentoring junior engineers, and ensuring adherence to best practices.
Oversee system upgrades, security configurations, and compliance with IT governance policies.
Maintain detailed documentation, including architecture diagrams, development standards, and operational guidelines.