Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems.
Data integrity for software and support services within applicable systems
Generate and maintain operational reports, charts, and metrics for assigned areas.
Conduct user acceptance testing (UAT) for new product and program launches.
Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation.
EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.
Software NFR (Not For Resale) and non-standard evaluation entitlement process
Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.