• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 11th Apr 2025

Supportcustomers using good customer service skills including the ability tocommunicate with both technical and non-technical customers

Utilize moderateknowledge and demonstratable skills of Windows OS & M365 to support ourcustomers & to work with internal teams

Experiencedin imaging and provisioning new equipment hardware & provide to customer

Experiencedin supporting mobile devices

Experiencedwith supporting Apple devices

Use strongorganizational skills to track onboarding & shipping activities based oncustomer requests.

Follow assetmanagement processes to ensure proper customer billing

Documentwork activities in ServiceNow

Testing Intuneprocesses for Tier 3 team & providing feedback

Testupgrades and software changes

Installsoftware following security & internal processes

Troubleshootcustomer issues

Provideinstruction while troubleshooting for remote customers

Assist withdeveloping team processes & knowledge base

Basicunderstanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust

Work withvendors on warranty cases

Collaboratewith internal teams on technical issues

Work onspecial projects as needed