Facilitate workshops with agency subject matter experts (SME’s) to gather detailed business requirements.
Document and maintain business requirements and process flows, where applicable, that can be used for implementation.
Actively participate in the requirement discussions with third party vendors and review the functional and technical specifications with internal cross functional teams
Liaise with third party vendors and agency SME’s to support implementation, testing, triage and issue resolution,
Identify, triage and solves project issues.
Work with the various cross functional teams to address project issues and mitigate risk.
Perform complex workflow analysis and identify gaps.
Documents business process workflows and review them with cross functional SMEs for sign off
Perform validation of the business and system processes along with the internal SMEs
Work with the QA teams to clarify business requirements and assist in requirement to test scenario mapping
Strong organizational, presentation, and customer service skills.