Application Deployment & Onboarding: Assist in the deployment of applications and onboarding processes for new systems.
Logistics Knowledge Management: Maintain a deep understanding of logistics processes and platforms to ensure effective system functionality.
Post-Change Validation: Perform post-change validation activities to ensure successful outcomes from system changes.
System Patches & Upgrades: Manage testing and provide detailed presentations on the benefits of system patches and upgrades.
Issue Resolution: Field incoming requests and problem tickets from end users, working to resolve application-related issues.
Continuous Improvement: Collaborate with business partners and IT teams to enhance system functionality and operational efficiency.
Stakeholder Communication: Regularly communicate system updates and escalate issues to stakeholders as needed.
Cross-Functional Coordination: Coordinate efforts between logistics, IT, and third-party application providers to resolve issues and ensure system stability.
Project Management: Lead project management activities for major initiatives, ensuring timelines are met. (Note: Project management is not the primary focus of the role.)
Documentation: Create and maintain documentation for new processes, Standard Operating Procedures (SOPs), and key business decisions.