• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 28th Apr 2025

- Gather and analyze business requirements from stakeholders through interviews, workshops, and other elicitation techniques

- Create clear and concise business process documentation, including standard operating procedures (SOPs), process flows, and user guides

- Produce high-quality technical writing, such as functional specifications, system documentation, and knowledge base articles

- Collaborate with subject matter experts to understand complex systems and processes

- Develop visual diagrams and process flows using tools like Visio or draw.io to facilitate understanding

- Assist in the implementation and testing of new systems and processes

- Support agile methodologies, including Scrum and Kanban, using tools like Jira

- Contribute to the maintenance and improvement of ServiceNow IT support and knowledge base systems

- Conducts analyses and prepares reports that provide operational and/or technical support to business operations.

- Conducts quantitative research to support small to medium special projects.

- Assists with process design and modification for continuous business improvements.

- Resolve or work directly with business and technology teams to remove roadblocks.

- Provide accurate status reporting and tracking.

- Communicate clearly and effectively with stakeholders and comply with change management processes.