Gather business requirements from users and translate into functional and technical specifications Document business processes and provide best practices recommendations.
Work as a liaison between the business and IT (QA, test, developers) Translate business needs into effective requirements statements.
Assess the business impact of requested and ongoing systems improvements.
Participate on project teams to ensure that implementation satisfies the business need and maximizes process and system integration.
Participates in enterprise-level project teams to identify and implement process and system improvements.
Works with stakeholders to identify improvements and assess their relative priority.
Determines the appropriate course of action for new requests: immediate resolution through existing functionality, support request for quick implementation, or as part of a larger project.
Utilize experience in business processes for IT systems; business case development; requirements gathering; gap analysis; process mapping; solution design; and support Actively manages customer expectations and communicates status of pending projects
Tracks backlog of requests and works with customer to incorporate these into subsequent projects based on priority
Proven ability to take complex business requirements translating those requirements into functional requirements