System Integration & Optimization:
- Develop, implement, and manage integrations between ERP (NetSuite), WMS (ShipHero), e-commerce platforms (Shopify), and EDI/retail distribution systems (SPS Commerce).
- Oversee the configuration, deployment, and optimization of EMS, TMS, and WMS solutions to align with business needs.
- Ensure seamless communication with external retail distributors, handling EDI/API transactions (e.g., purchase orders, shipping notifications, invoices).
- Troubleshoot system and integration issues to minimize operational disruptions and maintain data accuracy.
Business Process Improvement:
- Collaborate with key stakeholders, including executive leadership, to gather requirements, analyze current workflows, and design improved processes.
- Conduct cost-benefit and ROI analyses to support system enhancements and technology investments.
- Provide recommendations for optimizing supply chain workflows, inventory management, and distribution operations.
System Implementation & Maintenance:
- Configure and maintain NetSuite and other business systems to ensure they meet operational goals.
- Document system functionality, workflows, and integration points, creating user manuals and training materials for end users.
- Perform regular system testing, security audits, and compliance checks to ensure high performance and data protection.
- Interact with vendors, contractors, and external partners to secure and manage technology-related products and services.
Support & Training:
- Act as the primary point of contact for technical issues related to system integrations and business processes.
- Provide training and ongoing support to end users to maximize adoption and efficiency.
- Stay updated on industry best practices, regulatory compliance, and emerging technologies to drive innovation and scalability.