1. Telecom & WAN Circuit Administration
- Manage, configure, and maintain VoIP, PBX, SIP trunks, and Unified Communications systems.
- Oversee WAN circuit provisioning, bandwidth upgrades, and circuit decommissioning with ISPs.
- Monitor MPLS, SD-WAN, DIA, and broadband services to ensure uptime and performance.
- Work with local and national ISPs (e.g., AT&T, CenturyLink, Comcast, Verizon, Lumen, Cox) for circuit orders and issue resolution.
- Troubleshoot VoIP, SIP, call quality (QoS), jitter, and latency issues.
2. Purchase Order & Vendor Management
- Handle the end-to-end Purchase Order (PO) process for telecom services and circuit procurement.
- Work with finance and procurement teams for budget planning and cost approvals.
- Negotiate vendor contracts, SLAs, and service pricing to optimize telecom expenses.
- Track invoices, renewals, and billing disputes with ISPs and telecom vendors.
3. WAN Circuit Lifecycle Management
- Coordinate new circuit installations, upgrades, and migrations with internal teams and ISPs.
- Ensure compliance with U.S. telecom laws (FCC, E911, CALEA, STIR/SHAKEN).
- Maintain an updated inventory of active and decommissioned circuits.
- Implement failover, redundancy, and disaster recovery strategies for WAN circuits.
4. Troubleshooting & Performance Monitoring
- Use network monitoring tools (SolarWinds, PRTG, Cisco Prime, ThousandEyes) for real-time analysis.
- Identify and resolve packet loss, jitter, VoIP call drops, and network outages.
- Conduct root cause analysis (RCA) for telecom disruptions and implement proactive measures.
5. Documentation & Compliance
- Maintain detailed records of circuit orders, network diagrams, SLAs, and vendor contacts.
- Ensure E911 compliance and telecom security policies are followed.
- Document troubleshooting guides, cost-saving initiatives, and best practices.