Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
Follows up on outstanding development needs and provides timely status reports to the project manager
Advises on options, risk and impacts on business/ITIL processes
Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
Collaborate closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.? Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
Stay current with ServiceNow platform advancements and emerging trends to drive innovation.
Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.