Build and sustain collaborative relationships with IT staff, departments, customers, partners, and key stakeholders in administrative and academic units. Maintains currency on current and future business needs, university-wide technology initiatives, and leading-edge project management practices.
Establishes foundation for each project, working with sponsors to create robust, comprehensive project charters and baseline reports. Manages communications with project stakeholder and internal project teams.
Drives continuous improvement, overseeing accurate, well-communicated scope, and the creation of actionable schedules and budgets for each project. Reports risks that may affect work progress and recommends mitigation strategies.
Manages productivity and effectiveness of projects with varying complexities. Creates meaningful status reports, and maintains accurate tracking logs that organize budget, time, scope, and communication details.
Timely identifies and proactively resolves issues, creating strategies for risk mitigation and contingency planning, and escalating disruptions and dependencies to departmental leadership, as necessary.
Owns project management methodology, applying tools, service management frameworks, and technology strategy to all projects. Utilizes pertinent change control processes, developing project progress and compliance reports, and presents regular updates by participating in project team meetings.
Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Builds and maintains collaborative relationships with diverse groups of peers, team members, and leadership. Actively embodies College values and behaviors (e.g., accountability, ethics, best-in-class customer service).
Collaborates with team members and management, implementing effective solutions to support the Project Management Office’s vision. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across the IT organization.
Oversight of development, implementation and operational excellence of project management office technology utilities and platforms that support project intake, day-to-day management of request and project work, and status/performance telemetry dashboards for stakeholder reporting. Platforms may be project management specific modules and workflow functionality of enterprise IT service management offerings, such as TeamDyamix, ServiceNow, or similar stand-alone software/service utilities such as Microsoft Project, Asana, Jira, Smartsheets or similar.