Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.
Develops and Manages Communities
Proactively seek out and identify needed system changes.
Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.
Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.
Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
Thoroughly unit test development deliverables and participates in business user acceptance testing
Validates test cases and results against requirements.
Develops complex, macro driven reports to summarize system information for Senior Management.
Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
Assist with migration from older systems/processes into Salesforce.com.
Import data as appropriate using Salesforce tools like Data Loader
Log, troubleshoot and resolve system problems.
Monitor and manage exception logs for back-end system integration with SFDC.