• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 6th Jun 2025

6-8 years of Experience in Salesforce Development, Customization, Administration and Integration skills

Experience in implementing Salesforce solutions and performing unit testing

Knowledge of Salesforce Lightning, Apex, Visualforce, and SOQL

Strong problem-solving and analytical skills

Excellent communication and teamwork skills

Ability to work effectively in a fast-paced environment

Salesforce certifications such as Salesforce Certified Platform Developer I or IIBachelor's degree in Computer Science, Engineering, or related field. 

(1.) To adhere to quality standards, regulatory requirements and company policies 

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases 

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. 

(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. 

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management 

(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.