Supporting overall manufacturing/lab IT systems and devices.
Familiarity with manufacturing, lab, and data center IT equipment, including scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, and PCs used on the manufacturing line.
Advanced troubleshooting/problem-solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays).
Advanced troubleshooting/problem-solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support/management.
Advanced communication skills to work with teams (Network, Server) and/or OEMs on high-priority issues.
Good knowledge and experience in managing power shutdown maintenance activities, including shutting down network devices and servers in data centers.
Managing IT asset lifecycle for the location/region, including asset collection coordination with vendors, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
Basic troubleshooting/problem-solving capabilities (L1 level) for network devices, including rack and stack (routers, switches, firewalls, wireless access points).
Knowledge/understanding of GMP and GxP.
Experience working in a clean room and/or manufacturing environment.
Strong focus on quality and attention to detail.
Providing smart hands and feet support for the technology team on demand.
Rack and stack support for commissioning/decommissioning infrastructure devices.
Providing physical access to vendors on demand for site/communication rooms (IDF/MDF/MMR) and data center/server room.
Printer management/usage monitoring and coordination with vendors to ensure print services continuity.
Coordination for cable patching with vendors or enabling on demand.
Ensuring basic network connectivity (LAN), Wi-Fi access, video Tandberg, printer, and voice services are available at the site.
Installing and configuring hardware and software components to ensure usability by end users.