Act as a key driver in defining and refining business requirements for high-impact projects.
Develop strategic roadmaps to align business goals with technological advancements and customer needs.
Conduct enterprise-level gap analyses to identify opportunities for growth and process improvements.
Leadership in Stakeholder Collaboration:
Partner with senior executives, department heads, and cross-functional teams to ensure alignment on project objectives and deliverables.
Serve as the primary liaison between business units, IT teams, and external vendors, ensuring clear communication and expectation management.
Banking Product Expertise:
Provide in-depth analysis and recommendations for banking products, including payments, credit cards, deposits, mortgages, collections, autos, personal loans and mobile apps.
Stay abreast of industry trends, best practices, and emerging technologies to drive innovation.
Digital Transformation Leadership:
Lead digital transformation initiatives focused on enhancing member experiences through improved online/mobile banking platforms, API integrations, and automation.
Collaborate with compliance and risk management teams to ensure all solutions meet regulatory and security requirements.
Process Improvement and Solution Design:
Oversee the design and implementation of optimized workflows and automated processes.
Provide detailed business and functional specifications to guide technical teams in delivering high-quality solutions.
Testing and Quality Assurance:
Define and oversee robust testing strategies, including user acceptance testing (UAT), to ensure business goals are met.
Collaborate with QA teams to validate solutions and ensure seamless implementation.
Documentation and Knowledge Sharing:
Develop comprehensive documentation, including business requirements, system specifications, and user guides.
Mentor junior analysts and other team members, sharing expertise to build a strong, collaborative team.
Key Banking Products to Support:
Payments: Real-time payments, bill pay systems, and digital payment solutions.